Privacy Policy

1. Information We Collect

We may collect and process the following types of personal data from you:

A : Information You Provide Directly to Us

This includes information you provide when requesting a quote, booking a service or contacting us.

· Contact Information: Name, address, phone number and email address

· Booking Information: Details of the service required, travel dates, origin and destination addresses

· Pet Information: Your pets name, breed, age, special care requirements, dietary needs, veterinary details and travel documentation ( e.g., passport, vaccination records )

B : Information Collected During Transport

· Communication Records: photos, videos and updates sent to you throughout the journey.

· Journey Data: Information regarding the transport process, including care stop logs and arrival/departure times.

C : Information Collected Automatically ( Website/Online)

When you visit our website, we may automatically collect: Usage Data- information about how you use our website, including pages viewed and time spent on the site.

2. How We Use Your Information

To Provide Our Service ( eg, transportation, updates )

To Communicate with You

To Ensure Pet Welfare and Safety

For Internal Record Keeping and Service Improvement

To Comply with Legal Requirements

3. Disclosure of Your Information

We do not sell your personal data.  We may share your information with the following parties only where necessary:

·Legal Authorities : to comply with legal obligations ( eg., customs, police or veterinary border control authorities in the EU, UK, or Ireland, where required for pet travel )

·Professional Advisors: Lawyers, accountants or other professional advisors for compliance purposes.

4. How We Store and Protect Your Information

·Security: We implement appropriate technical and organisational measures to protect your personal data from accidental los, unathourised access, use, alteration or disclosure.

·Location: As we operate in Europe, your data is primarily stored within the European Economic Area (EEA) and the UK

·Retention: We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purpose of satisfyiung any legal, accounting or reporting requirements.

5. Your Rights ( Applicable to UK/EU Residents - GDPR )

Under data protection law, you have the rights including:

·The Right to Be Informed: to be told how your data is being used

·The Right to Rectification: to ask us to correct information you think is inaccurate

·The Right to Erasure: to ask us to delete your personal information in certain circumstances

·The Right to Restrict Processing: To object to our processing of your personal information

·The Right to Data Portability: To ask that we transfer the data you gave us to another organisation or to you.

6. Cookies Policy

Our website uses cookies to distinguish you from other users of our website.  This helps us to provide you with a good experience and also allows us to improve our site.

7. Changes to This Privacy Policy

We may update the Privacy Policy from time to time.  the revised policy will be posted on this page with an updated "Effective Date"

8. Contact Us

If you have any questions about this Policy or our data practices, please contact us at;

The Woofington Express

Castillejo 17, Fortuna, Murcia, 30620

0034 617632865